What do reps need on their desk?

A browser and a headset. There is no softphone to install and no desk phone to provision, though a stable connection matters more than bandwidth — around 100 kbps per concurrent call is plenty.

Does predictive dialling risk abandoning calls?

Pacing is calculated from the campaign's real connect rate rather than a fixed multiplier, and you set the abandon ceiling. If the floor cannot keep up, the dialler slows down rather than dropping people.

Is recording on by default?

Yes, with retention set per campaign and announcements configurable per region. Card numbers and CVVs are redacted before the audio is written to storage.

Can managers listen to a live call?

Listen, whisper to the rep, or barge into the conversation. The lead hears nothing in the first two.

Voice

A dialler that knows what a good call sounds like

Q: Can we keep our existing numbers?

Yes. We port them, handle the KYC and DLT paperwork where the region needs it, and your old numbers keep working right up to the cutover — so there is no gap in service.

Load a campaign and let it place the calls — one per rep as they free up, or paced ahead of the floor. Every conversation is recorded, transcribed and scored, and the rep gets help while it still matters.

Start free Start free → Hear a real call Hear a real call →

14 day trial · Free number porting · Local presence in six regions

Live call workspace: queue on the left, transcript and WhatsApp follow-up in the centre, CRM context, sentiment and call summary on the right

Dialler beside the call queue, with a WhatsApp thread, call recording and callback controls on the same screen

Dialling

Power, predictive, or one at a time

Campaigns are loaded, segmented and scheduled without a spreadsheet round-trip. The pacing is yours to set: one call per rep the moment they hang up, or predictive across the whole floor when connect rates justify it.

Load and segment lists in the browser — no CSV handoff to an admin.
Local presence dials from a number that matches the region you are calling.
Voicemail drop leaves the recorded message and moves to the next number.
Retry rules per campaign, so a bad time of day is not counted as a bad lead.

See the dialler See the dialler →

A live call read as it happens: the objection classified as a rate objection, the customer’s line quoted back, and a summary of how the rep answered it

Recording

Every call recorded, transcribed and scored

Recording is not an archive you never open. Each call is transcribed, tagged for objection and intent, and scored against the playbook that was live when it happened — so a search across last quarter takes seconds.

Transcription across the languages your floor actually sells in.
Objection, intent and outcome tagged automatically on every call.
Retention set per campaign, and recordings stay in your region.

Conversation intelligence Conversation intelligence →

The rest of the telephony you expect

Routing and IVR

Skills, hours and overflow, built in a flow you can read.
Explore routing
Numbers and porting

Bring your numbers or take new ones in six regions.
Numbers
Barge, whisper, listen

Managers coach live without the lead hearing a thing.
Business hours and holidays

Per queue, per region, with an after-hours path that is not a voicemail box.
CRM write-back

Outcome and notes land in the record before the rep picks up again.
Integrations
Live floor view

Who is on a call, who is idle, and what the queue is doing right now.
Analytics

Built for a floor, not a demo

Telephony that falls over at four in the afternoon costs more than it saves. These are the commitments the paid plans are written against.

Targets, not historical averages. Contractual uptime terms are in the order form; the current status page is at status.hyperdial.io.

6 regions with local numbers, including India

99.9% platform uptime target on paid plans

< 1s target time to first packet on outbound calls

2-way CRM sync, every 30 seconds

Questions teams ask before they switch

Read the voice docs →

Yes. We port them, handle the KYC and DLT paperwork where the region needs it, and your old numbers keep working right up to the cutover — so there is no gap in service.