An omnichannel contact center runs every channel on one shared customer record. HyperDial puts voice, WhatsApp, SMS, email, web chat and social DMs on a single thread, so a lead who called on Tuesday and messaged on Thursday is one conversation, not two tickets.
WhatsApp Business API · DLT registered SMS · No per-channel add-on
Whichever channel a conversation starts on, the next one picks it up mid-sentence. The rep sees the whole history, the agent sees the whole history, and nobody asks for a policy number that was given twenty minutes ago.
A play that was approved for voice does not need rewriting for WhatsApp. The reasoning is the same; only the format changes — which is why a message thread does not quietly develop its own worse pitch.
Business API, template management and consent state on the thread.
DLT-registered sender IDs and templates for Indian traffic.
Threaded with the call history rather than filed separately.
Picks up an existing thread instead of opening a new one.
Inbound messages join the same queue as everything else.
The lead does not experience your channels. They experience one conversation with your company, and they notice when it forgets them.
Either works. We can provision one for you as part of onboarding, or connect the account you already have if you would rather keep the relationship direct.
Yes. Sender IDs and templates are registered before any Indian traffic runs — an unregistered send is blocked rather than silently failing at the carrier.
They stay one conversation. The thread shows both, and the rep or agent answering sees everything that has been said, so nobody responds twice to the same question.
Only from an approved playbook, exactly as on voice. The channel changes the format, not the approval requirement.
Carrier and Meta fees are billed at cost and itemised. The platform fee is per user and does not change with how many channels you switch on.
AI communication platform that connects your calls, learns what wins, and runs across your channels.
sales@hyperdial.io