A visitor who rang on Tuesday should not open a chat and start again. Web chat and social messages land on the same thread as the call, with the same history behind them and the same approved playbook writing the reply.
Web chat · Instagram · Facebook · Google Business Messages
Drop it on the pricing page and it answers from the playbook your floor already runs on. It knows what the visitor read, what they were quoted and whether they have called before, because that is one record rather than three systems somebody reconciles later.
Social messages are queued, routed and scored exactly like a call. Whoever answers sees the whole history, and the reply comes from a play a manager approved rather than from whoever happens to hold the social login this month.
A chat that cannot see the call history is a second inbox, and a second inbox is how a lead ends up explaining themselves twice.
The first reply lands before the visitor has read your pricing page twice.
The reasoning your closers use on the phone, rendered as a message.
Skill, priority and business hours, with the same overflow rules.
A pricing question with a real deal behind it goes to a human immediately.
Outcome, next step and transcript on the contact when the chat ends.
Out of hours it books the callback rather than promising one.
Start with pricing. It is the page where a slow answer costs the most, and the easiest place to see whether this is working.
Both, and the handover is the point. It answers from an approved playbook, and the moment intent gets complex — pricing with a real deal behind it, a complaint, anything off-playbook — it hands to a rep with the transcript attached.
Yes. Chat, social, voice, SMS and email share one thread per contact, so the reply starts from what was already said rather than from nothing.
It says so and hands over. There is no improvisation mode: a line that was never approved is never sent, which is the same rule the voice agents run under.
Instagram, Facebook Messenger and Google Business Messages, in the same queue as web chat. WhatsApp runs through the Business API and has its own page.
The widget loads asynchronously after the page, so it does not block rendering or count against your largest contentful paint.
AI communication platform that connects your calls, learns what wins, and runs across your channels.
sales@hyperdial.io