Recordings you cannot search are storage costs. Transcribed, tagged and scored, they become the place you go to find out what your market is really objecting to this quarter.
Multilingual transcription · Search across the full archive
A conversation that moves from Hindi to English mid-sentence is normal on an Indian floor, and a transcript that gives up at the switch is useless. This one does not.
Search is the point. Ask what price objections sounded like last month, which reframes followed them, and which of those actually closed — across the whole archive, not a sample.
Ranked by frequency, not by what the floor remembers.
Attached to the calls that prove it.
Weeks before it shows up in their numbers.
In the market's language, not in yours.
The ones an Indian floor actually sells in, including calls that move between Hindi and English inside a single sentence. Speakers are separated, so rep and lead are never merged into one block.
Accuracy varies with the line and the room, as it does for any system. It matters less than you would expect here, because scoring runs across the whole volume — one imperfect transcript does not move a rep's number.
Yes, if you can export them. Existing recordings can be imported, transcribed and tagged so the archive starts full rather than empty.
Whoever their role allows. Reps hear their own calls, team leads hear their team's, and anything wider is granted explicitly and appears in the audit log.
AI communication platform that connects your calls, learns what wins, and runs across your channels.
sales@hyperdial.io