Sampling five calls a week tells you about five calls. Every conversation here is scored against the playbook that was live when it happened, so what you see is the floor, not a sample of it.
Live dashboards · Exports and webhooks on every plan
Scoring runs on the whole volume, so a per-rep number means something. When a rep drifts from the approved line you can see exactly where, and open the clip that shows it.
Each playbook version is measured against the one it replaced. If a change did not move the outcome, that shows up as plainly as if it did — which is the only way an approval process stays honest.
Who is on a call, who is idle, what the queue is doing.
Dialled, connected, qualified and booked, trended over time.
Where each rep leaves the approved line, with the evidence.
When your connect rate is real, and when you are wasting dials.
What you lose on, ranked, and what has ever beaten it.
To email, storage or a webhook, on your own cadence.
Against the playbook that was live when the call happened, criterion by criterion, with the clip attached to each one. If you disagree with a score you can open the moment it came from rather than argue about it.
Yes — the approved playbook is the rubric. Change the playbook and the scoring changes with it, from the next call onward.
Yes. Transcription covers the languages your floor sells in, including calls that switch language mid-sentence, and scoring runs on the transcript.
The floor view is live. Scores land within a few minutes of a call ending, once the transcript is complete.
Scheduled exports to email, storage or a webhook, plus a REST API. Nothing here is trapped in our dashboards.
AI communication platform that connects your calls, learns what wins, and runs across your channels.
sales@hyperdial.io