Numbers & porting

Keep the numbers your market already knows

Porting is where most rollouts stall. We do the paperwork — KYC, DLT registration, carrier coordination — and you keep dialling on the old stack until the day the new one is ready.

Free porting on annual plans · No dual-running gap

Inbound call being routed by language and skill to sales in Hindi, renewals in Marathi and support in English
Mobile app dialling an Indian number, with the conversations inbox open on a second phone
Porting

Paperwork we do, not paperwork we send you

A named engineer owns the port from the first form to the cutover call. You get a date, and the old numbers keep working right up to it.

  • KYC and DLT registration filed on your behalf where the region requires it.
  • Carrier coordination and a cutover window agreed in advance.
  • Local presence numbers in every region you dial into.
Talk to us about porting Talk to us about porting →

Where we have numbers

Availability and the compliance step each region needs before your first dial.

Region Local numbersToll freePortingRegistration required
Asia Pacific
India +91 Included Included Included KYC · DLT
Singapore +65 Included Included Included KYC
UAE +971 Included Not included On request KYC
Europe and Americas
United Kingdom +44 Included Included Included Proof of address
United States +1 Included Included Included 10DLC

Availability changes as carrier agreements do. Confirm your region with us before you plan a cutover date.

What comes with every number

Questions about porting and numbers

Talk to us about porting →
How long does porting take?

The timeline is set by the carrier you are leaving, not by us, and India adds KYC and DLT registration on top. You get a date before we start, and the number page shows which step it is on.

Will there be downtime at cutover?

No. Your existing numbers keep taking calls on your current stack until the cutover window, so the switch is a scheduled moment rather than a gap you have to cover.

Can we bring our own carrier?

Bring-your-own-carrier is available on enterprise plans if you have rates you would rather keep.

What does local presence cost?

Numbers and minutes are billed at cost and itemised. There is no per-region surcharge on the platform fee.

What happens to our numbers if we leave?

They are yours. We will port them out to your next provider the same way we ported them in.

Port without a gap

SECURITY & COMPLIANCE
GDPR COMPLIANT
Encrypted in transit and at rest, stored in region