Resetting your password is something you can do yourself, from either the web app or the mobile app. You do not need an admin to do it for you, and you do not need to contact support.

Reset from a web browser

  1. Go to app.hyperdial.io/login.
  2. Select Forgot password? below the password field.
  3. Enter the email address on your Hyperdial account and select Send reset link.
  4. Open the email from Hyperdial and select the reset link inside it. The link is valid for 60 minutes.
  5. Type your new password twice, then select Save password.
  6. You are returned to the login screen. Sign in with the new password.

Reset from the mobile app

  1. Open the Hyperdial app and stay on the sign-in screen.
  2. Tap Forgot password?.
  3. Enter your account email and tap Send reset link.
  4. Open the email on the same device and tap the reset link — it opens the app directly.
  5. Set the new password and sign in.

Password requirements

A Hyperdial password must be at least 10 characters and contain three of the following four:

  • an uppercase letter
  • a lowercase letter
  • a number
  • a symbol

If the email never arrives

  • Check the spam or junk folder — the sender is no-reply@hyperdial.io.
  • Confirm you typed the address the account was created with, not a forwarding alias.
  • Wait two minutes and request one more link. Each new link invalidates the one before it.
  • If your company filters external mail, ask IT to allow hyperdial.io.